To break it down:

• Social media monitoring involves tracking social media messages, comments and conversations directly related to your brand and responding to those engagements.
• Social media listening is the process of analyzing the full spectrum of conversations around your industry, brand, and any topics relevant to your brand to understand your audience better and improve your campaign strategy.

Ultimately, businesses need both because social media monitoring tells you what people say about your brand or industry, and social media listening tells you why.

For example, let’s say you lead marketing for an e-commerce brand, and you just launched a new product. Monitoring might show that many customers are discussing a particular product. These insights may indicate that the product is popular—in theory.

While social media listening could reveal that many of those mentions were negative. Dig even deeper, and you might find that the issue isn’t even with the product but with shipping delays. While monitoring addresses the symptoms, listening reveals the root cause.

In this article, we’ll define social media monitoring and social listening in depth and highlight the critical differences between the two.

Social media monitoring definition

Social media is a go-to channel for brands to connect with their audience. Social media monitoring is the first step towards powering these connections, helping brands find the conversations they should be aware of or participate in. It’s the process of gathering useful social discussions and messages to keep track of customers’ likes, dislikes, wants and changing needs.

It allows you to track mentions of your:

• Brand name and common misspellings
• Product names and common misspellings
• Main competitors
• Product or brand in particular areas

Example of social media monitoring

Social media monitoring tracks the key phrases and terms important to your company and surfaces relevant conversations for you to respond to.

For example, earlier this year, 100 Thieves, a lifestyle and gaming company, mentioned the footwear brand Crocs on X (formerly known as Twitter). Even though they didn’t tag the account, Crocs likely used social media monitoring to find the mention and respond promptly. 

The benefits of social media monitoring

Social media mentions provide vital business intelligence that can inform more strategic decision-making.

Monitoring is also essential to your brand’s communications pipeline. Your social media managers and customer care agents should own most of this interaction, acting as traffic controllers for what’s coming in across your social networks.

How to make the most of social media monitoring

First, centralize your social profiles into a single platform enabling message monitoring at scale. Then, create alerts to help your agents easily track and respond to direct or indirect brand mentions. Include your brand’s handle and broader mentions. Also, account for common misspellings, nicknames, flagship products and industry-adjacent terms.

By receiving these alerts, your social team will be better able to block and tackle on your brand’s behalf, answering FAQs while routing other critical messages to different departments within your organization—from HR to sales.

To get even more sophisticated, your community managers can identify potential entry points to guide purchasing decisions. But be careful: This tactic is as much an art as a science.

Social media listening definition

Social media listening is about examining the conversations and trends around your brand and industry, and using those insights to make smarter marketing choices.

It helps you determine why, where and how these conversations are happening and what people think—not just when they tag or directly mention your brand.

Example of social media listening

Social media listening can help you plan better campaigns and improve your content strategy and messaging by removing the guesswork of what content will resonate. Analyzing metrics like volume, share of voice and sentiment will help reveal what offers are most popular with your audience and how they truly feel about your brand and products.

One social media listening example is when a franchise restaurant used Sprout’s Listening capabilities to see which food items their customers loved and which were getting overlooked.

Our Listening Topic Themes data revealed some interesting patterns. While nachos weren’t mentioned as often as other food items, they had the highest percentage of positive mentions and the lowest percentage of negative mentions. So, the franchise decided to create more content about nachos because the data showed that customers really loved them.

The benefits of social media listening

Without social media listening, you might miss important industry trends and customer preferences, leading to missed improvement opportunities. Plus, while social media monitoring focuses on what’s being said and by who, listening helps businesses understand the overall sentiment and context of those conversations. Without it, companies might misinterpret customer feelings and feedback.

How to use social media listening for your business

Start with turn-key social listening solutions, then progress to more intricate techniques. Powerful, automated listening tools requiring minimal setup can deliver meaningful, actionable data as well as customizable ones.

For instance, you can look at how often your brand is mentioned on X during a certain time period, and which hashtags, keywords and related terms are often used. This can help you see how people feel about your brand, products and campaigns. All this is possible without creating complex search queries or relying upon algorithmic sentiment triggers. Simply listening to what people say alongside your brand mentions is enough.

Once you have a baseline, then you can get more advanced. Expand your listening with solutions that give the total volume and help you recognize patterns, find trends and figure out share of voice in groups of keywords or queries.

However you approach it, the goal is to reach clearly defined outcomes within your brand’s larger social strategy. For example, using monitoring tactics result in enhanced engagement and listening efforts to inform more strategic decision-making.

Key differences between social listening vs. social monitoring

If monitoring is the entry point, listening is the graduate degree. Most social media platforms offer basic, native monitoring capabilities. But a comprehensive social monitoring and listening strategy needs a tool like Sprout Social to track mentions and analyze data across multiple social media channels.

Here are a few more fundamental differences between social monitoring and social listening.

Micro vs. macro

Social media monitoring is micro. It’s focused on the details, like individual brand mentions or comments. In comparison, social media listening is macro. It’s about looking at the bigger picture and noticing how people talk about your brand, products, industry and competitors.

For example, monitoring would tell you thirty people directly tagged your brand in posts today. Listening would reveal that most of those mentions were either rave reviews about a new product or complaints about customer service.

Reactive vs. proactive

Social media monitoring is reactive. It involves observing and responding to direct mentions or tags as they happen. On the other hand, social media listening is proactive. It provides deeper insights that help you strategize and plan.

For example, while monitoring might alert you to a single customer complaint, listening can uncover a trend of complaints about a specific product feature, which can be fixed or optimized to prevent future issues.

Tactical vs. analytical

Social media monitoring is a more tactical, task-focused process. Many social media monitoring tools like Sprout Social collect all your mentions in one centralized place and notify you when there’s a new conversation. From there, you can focus on replying with appropriate responses.

In comparison, social listening is more analytical and strategic. Social listening tools offer in-depth insight into the context and sentiment behind what people are saying. Rather than simply responding to messages, listening shows you engagement patterns and trends for your brand and industry. This information enables you to set data-informed benchmarks and goals to make more strategic decisions. Social listening requires analyzing many different things to do this well, making it difficult to do it without an automated social listening tool.

How to use Sprout Social for social monitoring and listening

Sprout Social is a comprehensive social media management tool with monitoring and listening capabilities. These solutions enable users to zoom in on meaningful conversations and zoom out to analyze the trends and patterns that inform their social media strategy.

How exactly? Let’s explore this more in-depth.

Smart Inbox

The Smart Inbox is where you keep track of every conversation with and about your brand. It’s the essence of monitoring, helping you to centralize and foster authentic conversations with action in mind. Messages from your social channels are centralized into one feed to ensure you stay focused and never miss a message. Use Case Assignments to delegate messages to other team members and tags to keep all your messages organized. Plus, lean on our Message Spike Alerts to know when there’s a surge of @-mentions that need to be addressed, so you can avoid or address potential brand crises.

Brand Keywords

Brand Keywords help you capture more relevant conversations about your brand, industry or competition. This is a step towards listening as it enables you to track various topics beyond your brand. Brand Keywords are custom searches that run constantly and display results in your Smart Inbox, which you can interact with just like any other message. You’re still focused purely on messages to respond to or offer support on a personal level.

If you aren’t actively searching for these types of messages, you may miss the chance to participate in important conversations.

Sprout’s premium listening solutions

Sprout’s Listening solutions offer a window into an audience’s candid thoughts and feelings to uncover trends, reveal patterns and measure emotional response around any topic.

Listen in on millions of conversations happening across Facebook, Instagram, Reddit, Tumblr, X, YouTube and the web about your brand or topics important to you. No need for boolean expertise, as we offer templates to help you build queries quickly. And with Recommend by AI Assist, generate keyword suggestions to help refine your Listening queries for richer insights. These capabilities enable you to easily keep a pulse on your brand’s health, track sentiment around events or analyze insights from your industry, competitors and campaigns.

Once you’ve refined your query, you’ll likely have a lot of information to sort through. Our Analyze by AI Assist helps you efficiently identify your Topic’s most significant Smart Categories, keywords, hashtags, emojis and mentions. It turns data into clear insights, helping you instantly cut through the noise so you’re spending less time on analysis and more on strategy. All while giving you the flexibility to go broad on trends or zoom into individual posts for qualitative insights.

The insights Sprout’s Listening provides can power your social and business strategy, so you’re ready for the future.

Get started with social monitoring and listening

Social monitoring and listening are excellent for tuning into conversations around a brand and industry. But it also comes with a learning curve. From determining what hashtags and keywords to track, to understanding how to interpret and act on the data in listening reports, it can initially be overwhelming.

Our social listening guide is a great place to start. In just 90 minutes, you’ll get answers to questions about brand sentiment, trending discussions and content performance to optimize your content strategy.

The post The difference between social media monitoring vs. social media listening appeared first on Sprout Social.

In this post, we take a deep dive into the art of social media listening for Instagram. We explain why it’s important, how it works and how to build an Instagram social listening strategy. Let’s get started.

What is Instagram social listening?

Instagram social listening is the process of tracking relevant conversations on the platform. It involves listening in on conversations about specific keywords, topics, hashtags and competitors. This helps you extract valuable insights to inform other aspects of your Instagram marketing strategy.

Not sure what to post? See what your followers are buzzing about to get inspiration for new content ideas. What memes are they sharing? What topics are they discussing?

Similarly, these conversations help you:

• Identify potential customers and influencers
• Assess your overall brand health and sentiment
• See what your competitors are doing
• Guide customers on their path to purchase
• Stay on top of the latest industry trends

Instagram social listening gives you firsthand, actual answers based on facts. So you’re no longer wasting your efforts and resources on guesswork.

Why Instagram social listening matters

Brands shouldn’t live in a bubble when it comes to their Instagram activity. Listening puts your mentions, interactions and comments into context. This helps you engage people and grow your account.

Below are some specific ways that Instagram empowers you to connect with customers.

Learning what your audience wants on a personal level

Social listening on Instagram lets you hone in on the needs and pain points of your target audience. It shows you what conversations people are having, even outside of your brand’s account. This gives you a better idea of what they want based on the posts they’re creating and the comments they’re leaving on a friend’s or influencer’s post.

These insights will then inform your social media content strategy and promotion strategy. Knowing what your audience wants can even guide your product development efforts.

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Providing more impactful Instagram customer service

“Good” service goes hand-in-hand with having a pulse on customer questions, comments and concerns.

This becomes challenging when people use Instagram to vent their frustrations instead of talking to you. Instagram social listening ensures that you never miss a @mention. It also helps you track posts containing branded keywords. So you can stay on top of customer service conversations beyond your direct call-outs.

That way, you can respond swiftly and step up your social media customer service efforts.

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This could be a game-changer, with 76% of consumers in our 2023 Sprout Social Index™ report valuing how quickly a brand responds to their needs. Our report found that consumers also equally appreciate it when a brand prioritizes customer support. 70% also expect to get a personalized response for their customer service needs.

Discovering meaningful customer content to promote your brand

Your customers are your best marketers. Listening can clue you in on valuable content and social proof you can promote yourself. This might include:

• Positive reviews, testimonials and customer success stories
• User-generated content (think: customer photos and videos)
• Shout-outs from potential co-marketing partners (think: brands, influencers and creators)

Rather than dig for these opportunities, listening ensures that they all come to you.

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Instagram social listening vs. social media monitoring

Quick side note! Let’s take a moment to break down what Instagram listening isn’t.

Listening is about more than @mentions, comments and #hashtags

Terms like “monitoring” and “listening” often get used interchangeably among marketers. They aren’t the same, though.

• Social media monitoring is the act of tracking @mentions, comments and hashtags. Monitoring is a crucial aspect of listening, but it’s only part of the process.
• Instagram social listening involves translating conversations and customer talking points into action.

Interactions matter, but so does context. Think about it. Someone tagging a fashion brand in their OOTD post versus calling out that brand’s products are apples and oranges.

A tag simply means, “This is what I’m wearing/using.” A call-out goes deeper into what they love about the product or why they chose it specifically. Also, not every mention of your business on Instagram involves a direct call-out or tag. This is likely to happen when people are complaining about your brand or expressing their frustration.

Social listening for Instagram is about deciphering the context behind those relevant conversations. This then empowers you to take appropriate action and make informed decisions.

The takeaway? If you’re only looking for mentions of your brand name or campaign key terms, you’re missing out on key conversations.

You’re also missing opportunities to intervene and take action to engage customers. That’s why it pays to be proactive via listening.

How does Instagram social listening work, though?

Good question! Instagram is a strange beast as far as listening to customer interactions goes.

For starters, you’re juggling a lot of different queries. Tags, mentions and branded keywords are just the beginning.

And although IG search has improved, you need to do some digging to find and pull together relevant conversations.

Instagram social listening involves the following three-step process:

• Creating queries based on your business, hashtags and terms relevant to your industry
• Monitoring mentions, tags, comments and interactions
• Assessing all of the above to take action

This action could be something as simple as responding to a post. Or it may involve a bit more complex process of solving a customer’s problem.

Starface uses brand tags and hashtags to find relevant customer content. The following Reel shows how a customer created a DIY bag charm using the brand’s star balm. Starface responds with a comment about how smart this is. Even a simple acknowledgment like this is enough to build a strong brand community.

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Features such as Instagram’s keyword search and tags can help you dig out content relevant to your brand. Coupled with your comments and brand tags, you have a decent idea of what people are saying about your business.

This is obviously a lot to sift through by hand. Again, Instagram doesn’t make listening particularly easy by default.

The good news is that there are tools out there to help. Sprout’s social media listening tool helps you hone in on relevant Instagram conversations. Brands can create their own listening queries for Instagram via Boolean syntax and rules logic.

Choose from existing templates to simplify your Instagram social listening efforts. Monitor brand health, discover industry insights and analyze your competition. Or check out how your campaign is performing and how people are responding to an event.

Sprout’s Query Builder is where you enter the words, phrases or hashtags you want to track. For Instagram, it’s crucial to include hashtags as a part of your Query since Sprout uses hashtags to collect data from the platform.

Not sure what words or phrases to track? Queries by AI Assist is a useful feature that automatically suggests additional words or phrases. Enter one keyword relevant to your industry and the capability comes up with other related keywords to add to your Query.

Optionally, exclude specific words and phrases and select industry themes to reduce noise in your social listening data. You can also configure your alerts and apply additional filters to streamline your search.

How to build an effective Instagram social listening strategy

Of course, understanding Instagram listening and how it works is only half the battle.

How do you turn all of these metrics and observations into action?

Your social listening strategy ultimately boils down to your goals. Below is how brands can use Instagram social listening to level up their marketing efforts.

Conduct competitive analysis to find ways to stand out

One of the best uses of social listening is competitive analysis.

Consider ultra-competitive markets such as the beauty industry, for example. New products are constantly popping up every day, with new brands adding to the competition. Tracking tags and trending discussions will show you which brands are dominating the space and why. So you can better position yourself in the face of stiff competition.

Meanwhile, direct mentions and branded hashtags highlight conversations specific to your brand. This helps you uncover what makes your brand different.

Uncover opportunities to improve your products

If you want to know how to improve your own products and services, who better to ask than your own customers? Prompted or not, followers can clue you in on new ideas.

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Of course, not all feedback from your followers is going to be direct. People might create posts or Stories complaining about your products without tagging you. Using an Instagram social listening tool will help you zero in on those relevant discussions.

Likes, comments and shares also help you measure how customers are responding to certain products. Look at an influx of interactions to see which products are a customer favorite. Alternatively, posts with a lower engagement can show you which items are falling flat.

Make valuable customer touchpoints on the path to purchase

The latest Instagram stats show that 70% of shoppers look to the platform for their next purchase. And over 60% research brands and products on the app. So if you take the opportunity to engage these potential customers, you could effectively grow your sales.

Instagram comments are a goldmine for finding folks interested in your products. This rings true for people who don’t know about you yet or might be looking for a new spot in your space.

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Listening makes it easier to maintain relationships with satisfied customers, too. This includes check-ins and opportunities to earn more UGC.

Discover industry and content trends relevant to your followers

Social listening is invaluable for tracking industry trends. For starters, you should know the tags your audience follows. But are how they responding to such trends? What’s the context behind those trends? How can you apply them to your own campaigns?

On a related note, Instagram listening can keep you from accidentally copying your competition.

For example, brands need to differentiate their tone, content calendar and captions if they want to stand out on Instagram. Effective listening can help you uncover tags and trends that your competitors might be missing out on and how you can fill the void.

Monitor your customer sentiment and keep people happy

Let’s say you’ve launched a new product or campaign.

You obviously want to know how your audience feels about it, right? Are you building the kind of buzz you expect? Or is the campaign falling flat with your audience?

Again, you may not always get those answers from direct mentions. Chances are there are users out there who can provide a concrete answer, though. You need to keep track of the posts people are creating about the product or campaign to get an idea of its impact.

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This is where sentiment analysis comes in, helping you gauge how folks are reacting to your brand on Instagram. Track the sentiment around specific campaign tags and products. Whether it’s “yay,” “nay” or “meh,” sentiment analysis can inform you to better serve customers and score more love from your Instagram followers.

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What Instagram social listening tools are available to brands?

Native Instagram search tools allow basic brand listening. But the process is manual and taxing, especially if you’re going all in with Instagram social listening.

After all, brands need to track multiple tags and competitors. That’s not even considering your own mentions and branded keywords. Given the sheer amount of content posted to Instagram daily, sifting through it all is no small feat.

Investing in a proper Instagram social listening tool saves you the trouble of digging through thousands of posts each day.

Sprout’s robust suite of social listening features is a game-changer for brands looking to step up their Instagram presence. Businesses can track dozens of queries beyond simple hashtags with the help of our Query Builder. This gives you a holistic understanding of your brand and industry to inform your larger marketing efforts.

Reporting and analytics provide a quantitative look at your listening so you can make data-driven decisions. Second-guessing a campaign or your next move on Instagram? Look no further than your numbers for peace of mind.

Listen, learn and grow with Instagram social listening

Social listening on Instagram helps you tap into the pulse of industry trends and conversations. These insights inform various aspects of your business—from your content to your product development.

Stay on top of those critical conversations with Sprout’s robust social media listening solution. Try it for free for 30 days to see how it can power your Instagram social listening efforts.

The post Instagram social listening: Transform your brand’s strategy appeared first on Sprout Social.

Social media listening tools let you monitor and track social media conversations related to a specific brand or topic. This gives you insights that will inform your marketing decisions.

Let’s break down 15 of the top social listening platforms to consider for your brand.

Best all-in-one social listening tool

Some tools provide deep listening for one specific platform. Meanwhile, some may specialize in certain functions. While one tool gives you an in-depth sentiment analysis, another may be much better at predicting trends.

To get the most out of your social listening efforts, however, you need a tool that does it all.

1. Sprout Social

Sprout Social’s social listening tools give you a comprehensive look into conversations that are relevant to your brand. Track conversations related to your brand across all major social networks and other online sources. Sprout’s tools automatically sift through millions of data points to uncover insights relevant to your brand.

You can learn about audience preferences and how they feel about specific products, campaigns or topics. This helps you stay on top of the latest industry trends and identify untapped business opportunities. Discover key influencers and thought leaders who are leading the conversation so you know whom to engage.

Brand-specific conversations give you more visibility into customer experiences and brand sentiment. Set up custom alerts to anticipate an upcoming brand crisis, giving you ample time to fix it before it gets out of hand. Plus, with powerful social media management tools built in, you can easily manage these issues all in one place.

Sprout’s AI features further streamline your social listening efforts. Summarizing with AI Assist saves you the trouble of having to read through lengthy messages. It creates a summary of Listening messages with over 800 characters, allowing you to quickly zero in on essential insights.

Meanwhile, Analyze by AI Assist takes the guesswork out of social listening. It automatically analyzes your Listening messages to find the insights that matter. This includes metrics related to words, phrases, emojis and hashtags. So you can easily forecast trends if certain topics see increased engagement.

It even helps you gauge the sentiment behind specific conversations. This simplifies how you anticipate possible brand crises or monitor how people feel about your latest campaigns.

Sprout offers a 30-day free trial so you can test out its publishing and analytics capabilities. The social listening tools are part of a custom-built plan for enterprise users.

General social listening tools

If your brand maintains a presence across a variety of social networks, you need a tool that’s appropriate for all major platforms. Let’s look at the top social listening tools that are suitable for general use.

2. Brandwatch

Brandwatch extracts valuable conversational insights from millions of sources. It analyzes both historical and real-time conversations to identify current trends and how they change over time. This gives you a better understanding of your market and audience, so you know what’s trending and popular. You’ll be able to see the top topics they’re talking about and identify relevant brand mentions.

3. Brand24

Brand24 is a powerful tool for measuring brand awareness and reach. It lets you track conversations from 25 million online sources to gather valuable consumer insights. This gives you a better understanding of what people like or dislike, especially when it comes to your brand. You can even measure brand sentiment and quickly identify reputational risks.

4. BuzzSumo

BuzzSumo is a comprehensive listening tool that specializes in content discovery and research. The platform lets you track trending topics and popular content to inspire you. You can use the monitoring features to track mentions and trends across leading social networks. It lets you set up alerts for brands, topics and keywords to help you stay on top of the latest conversations.

5. Keyhole

Keyhole offers enterprise-grade social listening to gain a deeper understanding of your audience. It provides insights to identify who they are and get a better sense of what they like. You can use the platform to track specific hashtags and keywords as well as identify relevant influencers. The volume predictions feature lets you anticipate when your posts are going viral, allowing you to come up with a game plan.

6. Meltwater

Meltwater helps you cut through the noise and uncover the conversational insights that matter to your brand. It provides you with a full picture by capturing historical data to help you research changes in trends over time. The platform gives you a better understanding of your audience and allows you to analyze their sentiment. This helps you monitor brand mentions in real time and stay on top of upcoming crises to quell them on time.

7. YouScan

YouScan is one of the top social listening tools that comes with image recognition capabilities. It gives you access to AI-powered visual insights to gain a better understanding of your buyer persona. The platform identifies upcoming trends so you can align your marketing strategy accordingly. It tracks brand sentiment and consumer perceptions to show you how people feel about your brand. It even detects possible threats to your brand reputation in real time.

8. HubSpot Social Media Management Software

HubSpot’s social media management software lets you create custom keyword monitoring streams. This makes it easy to surface interactions that could turn critical and manage them on time. You can also set up email alerts, allowing your sales team to follow up when prospects mention specific keywords. It even provides AI-generated recommended actions to speed up your analysis.

Social listening tools for Twitter (X)

X is a place where all the trending conversations take place. It’s where people go when they want to complain about a brand or discuss a trending topic. As such, Twitter listening can uncover valuable insights into your target market.

So let’s take a look at the social media listening tools that specifically focus on X.

9. X advanced search

X’s built-in advanced search tool is highly robust for listening in on relevant conversations. You can track conversations containing specific words, phrases and hashtags. It even lets you narrow your search by excluding certain words.

To get even more specific, look for posts from one specific account to another. The tool gives you plenty of additional filters to help you narrow your search by engagement, date range and so on.

10. X Pro (formerly TweetDeck)

X Pro is a paid tool that offers the same features as the formerly free TweetDeck. Pull up hundreds of conversations across the platform and display them in several columns. This makes it easier to look out for posts around specific topics and news stories as they come in. X Pro even lets you pull up X posts from the dedicated lists you’ve created. This makes it easier to narrow down conversations from accounts that are most interesting to you.

11. Awario

Awario provides real-time insights on specific brand and keyword mentions in any language. This makes it a great social media listening software for brands that want to grow an international customer base. It even helps you identify top influencers and brand advocates leading the conversation.

Awario supports your social selling efforts with a feature that identifies hot leads. It tracks X posts and zeroes in on ones that are looking for a product similar to yours.

Social listening tools for TikTok

TikTok’s reach and influence are rapidly expanding. Now it’s the hub for all the latest social media trends and conversations. So being able to tap into the conversations happening on the platform gives you leverage to stand apart.

Let’s take a look at a couple of TikTok tools to conduct social listening on the platform.

12. Exolyt

Exolyt gives you comprehensive insights into TikTok conversations and trends. You can use the tool to monitor what people are saying about your brand and how they feel about it. It lets you track specific TikTok accounts, hashtags and videos to gather granular insights. Also, discover trending sounds, hashtags, effects and accounts to inform your content strategy.

13. All Ears

All Ears is an AI-powered social listening platform that focuses on voice and video conversations. It analyzes millions of TikTok videos to identify relevant brand or topic mentions. The platform automatically transcribes these mentions, saving you hours of time having to comb through the noise. All Ears also provides relevant metrics like reach, PR value and net sentiment to streamline your listening analytics.

Free social listening tools

If you’re not ready to invest in a paid tool just yet, there are a few free social listening tools that come with basic listening capabilities.

14. Answer the Public

Answer the Public pulls up search volumes and trends for a given topic, brand or product. It gives you a breakdown of the associated search terms. So it shows you what questions people are asking about it and what comparisons they’re making. This gives you a better understanding of their needs and pain points as well as their interests.

15. Google Alerts

Google Alerts is another free option that lets you set up alerts for conversations taking place across the web. Use it to monitor specific keywords and topics or even brand names. The tool lets you filter your results based on sources, language and region. Customize the frequency of alerts and choose to show only the best results.

The benefits of social listening tools

Social media listening software helps you track and analyze millions of social media posts. This makes it easy to narrow down the conversations that matter without hours of manual research. As a result, social media listening tools offer a number of benefits for your brand:

Spot emerging trends

Social listening platforms detect patterns in conversations around specific keywords and hashtags. This helps you see when certain topics are starting to gain traction. So you can get in on trends way ahead of your competitors.

Understand customer interests and pain points

Listening in on social media conversations helps you understand what topics people like to engage with. It also reveals their concerns and complaints to help you zero in on their pain points.

Monitor and manage brand reputation

Social listening tools keep track of every relevant brand mention, even if you’re not tagged. This helps you identify conversations that could harm your brand reputation. Then come up with an appropriate and timely response to mitigate the issue.

Identify sales opportunities

Social listening platforms help you identify conversations that seek a solution you can provide. So you can jump in with a relevant suggestion and turn them into valuable leads.

Listen, learn and grow on social

Social listening tools empower you to learn what makes your audience tick. They give you actionable insights to inform what content you create and how you engage with your audience.

But the challenge lies in finding a social listening platform that meets your unique needs. If you’re looking for a well-rounded tool that does everything, Sprout’s the answer you need. Try it free for 30 days to see if it’s the right match for your brand.

The post 15 social listening tools for your brand in 2024 appeared first on Sprout Social.

According to The 2023 State of Social Media Report, 91% of business leaders agree that their company’s success will depend on how effectively it can use social data and insights to inform business strategy.

Putting your social interactions into context can uncover new opportunities to grow and expand. Social media monitoring tools can help you do just that.

Below, we’ve broken down some of the best social media monitoring tools out there. We’ve also included tips to help you craft a successful social media monitoring strategy.

Table of contents:

• What is social media monitoring?
• Benefits of social media monitoring
• Social media monitoring tools to use
• Tips for social media monitoring

What is social media monitoring?

Social media monitoring is the process of tracking and reacting to social engagements. These engagements include @mentions, comments, #hashtags and keywords related to your brand.

Despite the name, “monitoring” is not a passive activity. Brands should track everything from shout-outs and reviews to questions and complaints. More importantly, brands must react to all of the above. This is the distinction between social monitoring and listening.

Social media monitoring involves much more than just direct mentions and branded keywords, too. For example, a competitor call-out presents an opportunity for your brand to intervene. The same rings true for people asking for product recommendations.

The problem? These types of conversations don’t typically pop up in your notifications. This is especially true if you’re active on multiple networks. That’s why brands use social media monitoring tools to supplement their native data.

4 benefits of social media monitoring

Using data to fuel your campaigns is always a smart move. But what kind of data does social monitoring help you get? How can you use it to grow your business?

Here are some specific benefits of social media monitoring for your brand:

Maximize the ROI of your social media campaigns

Social media monitoring helps you gather valuable data to inform your future campaigns.

For example, by understanding what resonates with your audience, you can craft more engaging posts that boost brand visibility and sales—directly impacting your social media ROI.

Also, you can use this data to run more targeted ads and choose the right influencers to work with. This ensures your content reaches people who are genuinely interested in your products or services— giving you more bang for your buck.

Get insight into your industry and competitors

Social media monitoring is more than just tracking brand mentions—it’s about keeping an eye on emerging trends, industry news and what the other players are doing.

This helps you make proactive decisions like creating viral content, adopting new strategies or tools and even developing product features that give you a competitive edge.

Competitive intelligence also helps you set realistic benchmarks for your brand’s performance. What’s the engagement like for the top players in your industry? How efficient is their customer service? How frequently do they post and which channels do they use the most?

Reputation management

Social media is a great place to manage your reputation.

In fact, according to State of Social Media Report, 9 out of 10 business leaders agree that social media insights help them proactively manage crises and create effective PR strategies.

For example, you can catch negative comments or reviews about your business early on and prevent issues from escalating.

Plus, with regular customer sentiment analysis, you’re always up-to-date on how customers feel about your brand. If there are any unexpected drops, you can go back to the drawing board and take swift action to get your brand’s social media reputation back on track.

Social media monitoring also helps you deliver exceptional customer service. Research shows 69% of customers expect brands to respond within 24 hours on social. By promptly addressing queries, comments and messages, you can improve public perception of your brand.

Monitor your brand mentions on social media

Want to gauge your brand’s actual popularity? Start listening. What are customers saying about your products? Which influencers are using your hashtags? Do you have any haters spreading negative vibes about your brand?

Monitoring your brand mentions can answer all of these questions. Better yet, it can reveal valuable insights about customer sentiment, product strengths and weaknesses, competitive opportunities and even user-generated content.

18 social media monitoring tools to use

Social media monitoring tools let you track your brand’s meaningful engagements wherever and whenever they happen.

There’s no shortage of monitoring tools out there. The following list can help you hone in on a tool that makes sense for your brand based on your needs.

1. Sprout Social

Sprout Social gives you everything not only to track important interactions but also to act on them.

For starters, our platform keeps track of mentions, comments and keywords across multiple networks including Instagram, Facebook, Twitter and TikTok.

The ability to condense all of your interactions into one platform is a massive time-saver. Doing so ensures that you don’t miss any noteworthy mentions or let customer service concerns go unanswered.

For example, Sprout’s Smart Inbox provides a real-time, up-to-date list of all of your social interactions. This includes communications between leads, followers and customers.

With a collaborative inbox, you and your team can reply to mentions and call-outs without leaving the platform. These features speed up response times and allow your team to offer a consistent experience to your customers.

Beyond monitoring, Sprout’s s suite of social listening tools is equally powerful. You can track specific queries using boolean operators to zero in on conversations that matter most. We make it easier to detect call-outs and shout-outs as they happen.

And with Sprout’s social analytics, you can report on all of the above to track the progress of your social presence.

Keep track of metrics including average response times and engagement volume to ensure that you’re consistently growing and improving. Consider that the best social media monitoring tools work across multiple platforms and encourage growth wherever your team is active. That’s exactly what Sprout does.

2. Agorapulse

Agorapulse’s platform lives up to its namesake with features to help brands keep a better pulse on their social mentions.

The platform’s monitoring and listening features are designed to help brands focus on “what counts.” With countless notifications and mentions for busy brands to sift through, it’s easy to get overwhelmed.

To combat comment overload, Agorapulse allows users to set parameters to filter specific phrases and platforms out of their monitoring feeds. The platform also makes it a cinch to label and organize notable customer conversations and competitor activity. This activity includes negative competitor mentions and opportunities for your brand to intervene.

These features highlight the fast-paced, high-stakes nature of social media monitoring and why tools matter so much.

3. RivalIQ

Perhaps not surprisingly, RivalIQ’s platform focuses on competitive analysis to help brands keep an eye on their business rivals.

Monitoring and benchmarking features allow brands to understand their share of voice and how they’re growing versus their competitors.

The most notable features of RivalIQ are the platform’s variety of real-time alerts. For example, the platform can identify when a competitor has changed their social media bio as soon as it happens. Recent features include the ability to also see when a competitor boosts an organic post as an ad.

These alerts can give you a head start on understanding your competitors’ positioning, promotions and campaigns.

4. Mention

Mention is yet another monitoring tool that lives up to its namesake as a powerful @mention tracker.

For brands and agencies alike, the platform claims to monitor over one billion sources for relevant mentions and comments. With so many conversations to sift through, the platform offers plenty of filtering options to help brands “eliminate noise.”

Likewise, the platform’s alerts can keep brands in the loop. Additional features of the platform include identifying spikes in mention volume. These instances can help brands identify a potential social media crisis or PR opportunity sooner rather than later.

5. Keyhole

Keyhole’s monitoring abilities are primarily focused on helping brands find influencers to work with.

Automated keyword and hashtag searches uncover influencers posting about topics relevant to brands. The platform also uses hashtag analytics to highlight influential accounts, posts and conversations around any given topic.

6. HubSpot

If you’re already using HubSpot as your CRM, consider how the platform can double as your social media monitoring tool of choice.

HubSpot’s features aren’t radically different from most tools on our list. The platform tracks interactions, engagements and content performance.

Coupled with HubSpot’s sales CRM, the tool highlights the correlation between top-performing content and social interactions with sales. For example, you can see if customers interacted with a certain piece of content or a team member via social. This goes hand in hand with understanding your social media ROI and the impact of your social team.

7. Brand24

Brand24’s media monitoring features include sentiment analysis and instant notifications for all of your social mentions. The platform can also detect trending hashtags that relate to your brand.

A notable feature of the platform is its mention feed that detects spikes in activity. The platform’s “summary” feed also makes it easy to track your brand’s PR efforts from week to week.

8. Atribus

Atribus is a consumer intelligence tool with an emphasis on social media monitoring. Helping brands uncover “unmet needs,” the platform digs deep into customer conversations and data.

Specifically, the platform highlights common complaints within any given industry through sentiment analysis. This provides opportunities for competing brands to identify pain points and intervene. Atribus is capable of automatically classifying mentions into complaints versus inquiries, too.

9. Zoho Social

If you’re using Zoho as a CRM, the platform’s complimentary social media monitoring features are incredibly useful.

Beyond the standard monitoring features we’ve talked about, the platform lets you build a custom listening dashboard. From hashtags to specific platforms or media outlets, this gives you a comprehensive understanding of your PR and social presence at a glance.

10. Awario

Awario’s monitoring features are also similar to many of the platforms mentioned above.

That said, Awario Leads is a noteworthy addition to the platform’s regular monitoring and listening capabilities.

In short, Awario can identify specific instances of people asking for recommendations for a particular industry. This again shows how monitoring is an active process that can help you win more business.

11. Cyfe

Cyfe is an analytics platform that lets you create custom dashboards to monitor key social media metrics from one centralized location.

Track followers, engagement, reach, top posts and more on Facebook, X (Twitter), Instagram, YouTube and LinkedIn. Cyfe is particularly helpful for observing trends and patterns across your social media KPIs over time.

Using Cyfe’s dashboard also makes reporting a breeze. You can easily present all your social media metrics to team members, clients or managers.

Plus, most metrics are presented in the form of data visualizations like colorful charts. This helps you make sense of the data and understand the overall performance of your brand.

12. Sendible

Sendible is a powerful social media management tool that lets users track analytics, generate reports, and design, schedule and publish content across multiple social media networks without leaving the platform.

You can keep tabs on brand mentions and industry keywords, and even respond to comments on multiple platforms from within Sendible.

The tool is built with agencies in mind, so if you’re monitoring the social presence of multiple client accounts, you can create a separate dashboard for each one. They also offer white-label solutions for those looking for customized software aligned with their brand.

13. Brandwatch

Brandwatch is a social media analytics platform known for its advanced social monitoring capabilities, including sentiment analysis and trend tracking.

The tool integrates with all popular apps and networks, and can gather data from millions of sources. It can also perform deep, granular analyses of social conversations and create custom dashboards to help you measure performance.

You can also use Brandwatch’s AI smart alerts to take swift action in response to unusual trends, such as spikes or drops in brand mentions.

14. Meltwater

Meltwater provides a holistic approach to brand monitoring—it combines social media, news and blog tracking. In fact, it even uses AI to find brand mentions in podcasts.

The platform lets you search for unlimited keywords and queries, dig into industry trends, scour historical analytics and even generate reports to uncover the meaning behind all that data. You can also leverage sentiment analysis to understand how customers feel about your brand.

Another cool feature Meltwater offers is visual analytics searching to analyze image/video content shared on platforms like Reddit, blogs, forums and news sites.

15. YouScan

YouScan specializes in visual content analysis—it uses AI to scan social media for images and videos that include brand mentions, logos and relevant scenes. This lets you uncover brand-related content that might be missed by traditional text-only social monitoring tools.

The platform also analyzes sentiment in visual content and puts it into context to help brands better understand how they’re perceived on social media. It’s a valuable tool for brands focused on visual branding and those interested in tapping into user-generated content.

16. BuzzSumo

BuzzSumo allows your brand to set up real-time alerts for any keyword, brand mention or competitor. This means you can instantly track conversations relevant to your brand, industry or specific campaigns. You can monitor mentions across various social media platforms, news sites, blogs and forums, ensuring comprehensive coverage of online discussions. This broad reach helps you stay informed about what people are saying about your brand, identify potential crises and discover new opportunities for engagement.

Beyond tracking mentions, BuzzSumo also provides analysis of social media data. You can analyze the sentiment around your brand, identify key influencers driving conversations and track the performance of your social media campaigns. This data empowers you to understand audience perception, refine your social media strategy and measure the effectiveness of your efforts.

17. Emplifi

Emplifi’s social listening tools allow you to track mentions of your brand, competitors and industry keywords across various social media platforms. You can monitor conversations in real-time, identify trending topics and analyze audience sentiment to understand how people perceive your brand. This enables you to proactively address customer concerns, identify potential crises and discover opportunities for engagement.

Furthermore, Emplifi’s listening capabilities extend beyond just text. Its image recognition technology can analyze images and videos to identify brand logos and visuals, providing a more comprehensive view of online conversations. This is particularly useful for tracking brand mentions in visual content, such as user-generated photos and videos shared on platforms like Instagram and TikTok.

18. Statusbrew

Statusbrew’s social listening features enable you to monitor keywords, brand mentions and competitor activity across multiple social networks. You can set up real-time alerts to stay informed about important conversations and quickly respond to comments, questions and reviews.

This proactive approach helps you build stronger relationships with your audience, manage your online reputation and identify potential crises before they escalate. Statusbrew also allows you to track hashtags, identify influencers and analyze audience sentiment, providing valuable insights to inform your social media strategy.

4 tips for social media monitoring

Tracking social metrics and mentions on social will only get you so far. The tools above offer plenty of other powerful features to help position your brand for success.

Follow the tips below to make the most of your social media monitoring efforts:

1. Monitor relevant keywords for your brand

Instead of just tracking brand mentions, keep tabs on specific keywords related to your brand and industry. This could include product names, features, popular hashtags, common industry phrases and even competitor names.

For example, a fitness app might monitor keywords like “workout”, “fitness tips” or “healthy living.” This could help them identify trends in the fitness sphere, such as a rising interest in at-home workouts. They could use that info to create more relevant content and features.

2. Monitor across different channels

Your audience is spread across various social media platforms, like Facebook, Instagram, X, LinkedIn, Reddit and others. And every channel has its unique dynamics.

You need to monitor your online reputation, customer sentiment and key metrics on every platform your audience is active on to create targeted strategies for each one.

For example, you might find engagement is low on Instagram but great on LinkedIn. Digging deeper might reveal you’re just posting at the wrong time on Instagram.

Luckily, most social media monitoring tools let you track insights across multiple channels from one dashboard. Sprout Social, for example, lets you create consolidated reports and get a birds-eye view of your overall social media performance.

3. Monitor customer sentiment

Understanding how people feel about your brand is just as important as knowing what they’re saying. Sentiment analysis involves studying the tone and emotions behind all the comments, reviews and mentions—so you know exactly what customers are thinking.

Customer sentiment can be positive, negative or neutral. Some tools like Sprout Social give you a sentiment score to help you quantify that metric. Use it to adjust your strategy to improve customer satisfaction and overall perception of your brand.

4. Monitor your competitors

Don’t just monitor your own brand. Use these tools to keep an eye on your competitors and their strategies. What kind of content are they posting? Is their brand getting more mentions than yours? What’s the customer sentiment like?

Sprout gives you visual reports to help you monitor your competition and benchmark performance across various channels:

Tracking your competitors’ campaigns, publishing behavior, engagement rates, interactions, response timings and other strategies helps you learn from them, anticipate their moves and capitalize on any gaps in their strategy.

Competitive analysis also helps you differentiate yourself from the crowd. What unique value do you bring to the table? Is there anything that your product offers that theirs is missing? Focus your energy on highlighting those areas in your promotions and campaigns.

Use social media monitoring to build better campaigns

Stepping up your social monitoring should be a top priority regardless of your industry.

The closer you track what people are saying about your brand, the better you can serve your target audience.

Likewise, you can form more meaningful relationships with your followers and customers. That’s because you’re already clued into their wants, needs and pain points.

Doing so means having the right social media monitoring tools at your fingertips. Try a tool like Sprout Social to align your publishing and customer service strategy with your monitoring insights in one place.

The post 18 social media monitoring tools you need in 2024 appeared first on Sprout Social.

In this article, we’ll define the different types of brand mentions and show you how to monitor them. Plus, we’ll share tips for tracking and increasing brand mentions so you can feel empowered to make informed decisions, build stronger audience relationships and improve your brand reputation.

What are brand mentions?

A brand mention is any reference to your brand’s name, products and services on a blog, website, news article, forum, social media post and other digital channels. Brand mentions can be direct and indirect.

Types of brand mentions

Here’s an overview of the different types of brand mentions across social and other forms of media.

Direct brand mentions

Direct brand mentions are clear references to your brand and occur when someone uses the brand’s name, logo‌ or another identifiable element in their content. They can involve tags, hyperlinks and @-mentions. In the post below, notice how the user includes two @-mentions to thank the brands, Fenty Beauty and Savage x Fenty, for hosting an event.

Imagine a celebrity donning your apparel and posting a picture with your brand account tagged—that’s the kind of brand mention that can send your visibility soaring. Responding to this brand mention is a golden chance to boost brand recognition and engage with your audience in an organic way.

Indirect brand mentions

Indirect brand mentions are more subtle. They happen when someone talks about a product, service‌ or event associated with the brand, but they may not use a tag or @-mention. They may not say the brand’s name, but allude to it. For instance, if someone says how much they love the latest Star Wars movie, it would be an indirect brand mention for the Walt Disney Company. In the post below, a user shares an unboxing video showing Fenty Beauty’s 2024 advent calendar. Notice how the user doesn’t tag the brand directly, doesn’t capitalize the brand’s name or use the official name of the product.

Indirect mentions can also include misspellings, slogans without brand names and product-only references. For example, someone saying they prefer iPhones because they enjoy using FaceTime would be an indirect mention.

Social media mentions

Social mentions are likely the ones you’re most familiar with. These are brand mentions on social media networks including Facebook, Instagram, LinkedIn, Pinterest, TikTok and X (formerly known as Twitter). An @-mention typically marks them, but they can also be in the form of tags, hashtags, comments or posts. For example, if someone posts about how much they love your new product and tags your company with a branded hashtag or @-mention, that’s a social media mention. Social media mentions can also be indirect, such as someone discussing your brand in a thread. For example, Hyatt Centric Midtown Atlanta tagged the accounts for non-profit Atlanta Pride and AtlannaTonight, a media company, in a post about their partnership for Atlanta Pride Weekend.

Blog mentions

These brand mentions occur when your brand, product, service or even specific content you’ve created is referenced in someone else’s blog post. This could be anything from a brief mention with a hyperlink to an in-depth discussion. For instance, if a food blogger writes about their favorite products and includes your brand in the listicle, that’s a blog mention.

Media mentions

This is a broader brand mention term that encompasses any mention of your business in the media, including both traditional and digital publications. This includes news articles, editorial pieces, TV or radio broadcasts, podcasts, magazines, etc. A newspaper writing an article about your company’s recent production innovations is an example of a media mention. Media mentions can include social media and blog mentions, but they’re not limited to these. For example, Sprout Social data was highlighted in an AdAge article about athlete-influencers.

Reviews and testimonial mentions

These are instances where your brand, products and services are discussed on review platforms like Yelp, Google Reviews or TripAdvisor. For example, if a customer writes a review on OpenTable about their experience with your restaurant, that’s a brand mention on a review site.

Forum and community mentions

These occur when your brand, products or services are mentioned or discussed in online forums or communities used for open discussions and can include sites like Discord, Reddit, Quora and specialized forums (e.g., tech forums, gaming communities). If someone posts a question about your software on a tech forum and other users respond with their experiences, those are considered brand mentions.

Understanding the different types of brand mentions are important because they reflect brand sentiment, or in other words, how and where your brand is perceived.

Why brand mentions are important

Recognizing the importance of brand mentions is key for businesses looking to improve their online visibility and customer relationships. Brand mentions help fuel online reputation monitoring. These unsolicited references can help you gauge brand awareness and customer sentiment, giving you the information you need to make informed decisions and adjust your strategies based on data.

Brand monitoring and awareness

Brand mentions are a powerful tool for measuring brand awareness. If you track and monitor brand mentions, you get a clear picture of your brand’s reach and how well it’s recognized. They have an impact on SERPs because Google recognizes brand mentions as a trust signal and rewards sites that have a strong reputation online. By tracking how often, where and what is said about your brand, you can understand how effective your marketing efforts are and identify growth opportunities to help you allocate more resources. This will also help you optimize your campaigns and maximize your visibility in a competitive environment. Overall, paying attention to brand mentions aids with determining awareness, along with brand monitoring.

It’s important to note that brand monitoring and social media monitoring are not one in the same, but they do complement each other. ‌​​Social monitoring focuses on social media coverage, while brand monitoring covers social media plus other external places where people are talking about your brand. Brand monitoring combines social monitoring and social listening with other methods of tracking brand mentions on non-social media channels to collect audience insights.

Customer feedback and sentiment analysis

Brand mentions offer a unique opportunity to gather customer feedback through sentiment analysis. Mentions are part of sentiment analysis because all brand mentions are either positive, neutral or negative—regardless of if they are direct or indirect. Brand mentions provide real-time insights that enable businesses to understand how customers perceive their brand, products and services. By comprehending the content and sentiment of brand mentions, companies can glean valuable insights into their customers’ perceptions and preferences. Positive mentions signify customer satisfaction, brand loyalty and advocacy, while negative mentions reveal issues, dissatisfaction or unmet expectations. This information can help your team make informed decisions about product development, marketing and customer service strategies.

Strengthen customer care

By keeping an ear to the ground, you can swiftly respond to praise and criticism, demonstrating your brand’s attentiveness and commitment to customer satisfaction. Addressing concerns raised in negative mentions, companies can demonstrate responsiveness, rectify issues and strengthen customer relationships. For instance, if a surge of negative mentions is detected, social and care teams can promptly address the underlying issues to turn the tide. If you track brand mentions, you can engage in real-time conversations and interactions with your customers. This proactive approach to social listening enables you to respond to customer inquiries, address concerns and build stronger, loyal relationships.

Competitor analysis

Brand mentions support competitor analysis by providing insights into public perception of your industry contenders, helping identify market gaps and opportunities, and allowing for comparative analysis of brand visibility and sentiment. They also offer real-time updates on competitors’ activities and can highlight customer preferences, enabling businesses to strategically position their offerings. Additionally, monitoring competitor brand mentions can uncover crisis management strategies and areas where competitors may be faltering, presenting opportunities for differentiation.

How to monitor brand mentions

By being proactive in tracking brand mentions, you can stay ahead of the curve and respond to feedback quickly and effectively. There are several techniques you can use to monitor brand mentions.

Manually search brand mentions

One effective method for tracking brand mentions is to manually search social media and websites for relevant keywords. This includes major networks like Facebook, Instagram and X, along with popular forums and review sites. By regularly checking these, you can identify brand mentions and engage in conversations with customers.

Google Alerts

Google Alerts is a free tool that can help you save time manually tracking mentions. You can create alerts for your brand name and other relevant keywords. Once you set the cadence for alerts, you’ll get email notifications each time a brand mention appears in search results, simplifying the process of tracking and monitoring brand mentions.

Social listening and monitoring tools

You can monitor brand mentions manually, but we recommend using a social listening or monitoring tool like Sprout to automate the process. Sprout is a powerful tool for monitoring and tracking brand mentions across various platforms. Here’s how you can use it to stay on top of conversations about your brand:

• Social Listening: Set up Sprout Social’s Listening solution to track mentions of your brand name, product names and relevant hashtags across social media, including X, Instagram, Facebook and more. This will help you capture direct mentions (like @-mentions) and indirect mentions (where your brand is discussed but not tagged).
• Custom queries: Create custom queries to monitor specific keywords, phrases or even competitor brands. This enables you to tailor your listening to capture the most relevant conversations.
• Sentiment analysis: Sprout analyzes the sentiment behind brand mentions, helping you understand whether the conversations around your brand are positive, negative or neutral. This can provide valuable insights into customer satisfaction and potential issues.
• Real-time alerts: Set up alerts to receive notifications whenever there’s a significant spike in brand mentions or negative sentiment to respond quickly to emerging issues or capitalize on positive trends.
• Engagement: Sprout’s Smart Inbox enables you to view and respond to brand mentions directly on the platform. This is crucial for engaging with customers, addressing concerns and building relationships—it also eliminates the need to respond natively and toggling between multiple networks.
• Reporting and analytics: Use Sprout’s Reporting tools to track trends in brand mentions over time, identify peak conversation times and measure the impact of your engagement efforts. This data can inform your social media strategy and help you make data-driven decisions.
• Competitor analysis: Monitor mentions of your competitors to gain insights into their strategies, customer sentiment and market positioning. Identify opportunities to differentiate your brand, fill gaps and improve your offerings.

By combining manual monitoring with automated tools, you can keep a close eye on brand mentions across channels, so you’re always in tune with the market and your customers’ needs and expectations.

Tips for tracking and increasing brand mentions

Tracking brand mentions is a crucial part of measuring the success of your marketing efforts and uncovering valuable insights into customer preferences and behaviors. To monitor and increase brand mentions, consider implementing these tips:

• Regularly monitor platforms where your audience is most active: Keep a close eye on social media review sites, forums and industry-specific blogs where your target audience is likely to engage and discuss topics related to your brand.
• Use social listening tools: Automate brand mention tracking with social listening tools like Sprout. These robust tools offer comprehensive monitoring and analytics. You can get real-time data, filter mentions by sentiment and track keywords and hashtags so you can gain more insights into your brand’s digital footprint and customer interactions.
• Encourage user-generated content: Encourage your customers and followers to actively share their experiences, reviews and opinions about your brand by promoting user-generated content (UGC) campaigns. UGC increases brand mentions while building credibility and community with your target audience. Consider organizing contests, giveaways or challenges to incentivize customers to share their UGC and amplify your brand’s reach.
• Engage with your audience: Respond to brand mentions promptly and thoughtfully. Engaging with your audience shows you value their opinions—whether it’s positive or negative—and nurtures customer relationships.
• Collaborate with influencers and industry thought leaders: Form partnerships with industry experts, leaders, journalists and media professionals to increase your brand mentions and expand your reach. Collaborate with influencers who share your brand’s values and target audience to create sponsored posts, reviews or product demonstrations that showcase the benefits of your brand and encourage their followers to engage.
• Optimize your website and create content for search engines: Make sure your website is optimized for search engines by incorporating relevant keywords, updating meta tags and descriptions and creating engaging content that speaks to your audience. By boosting your search engine rankings, you’re more likely to have your brand mentioned in online conversations, articles and others’ blog posts. Create blogs and social media content about your brand’s story, products and services to build awareness and provide value to your target audience.

Use brand mentions to prove your social ROI

By monitoring brand mentions, you can gain immediate feedback on customer perceptions and market trends. Whether you use manually or automated brand mention tracking, taking a proactive approach enables you to adapt quickly to market demands, boosting customer satisfaction and driving revenue growth. See our social listening ROI guide to help you further maximize your investment in social media marketing.

The post How and why you need to track brand mentions across networks appeared first on Sprout Social.

Successful marketers know that decisions aren’t made with owned analytics alone—routine competitive analyses are essential for getting the full picture.

Using Facebook data to bolster your competitive intelligence can provide you with the insights needed to zig where others zag. It’s no wonder Facebook is the most-used platform by marketers worldwide.

If you’re ready to engage in some good old-fashioned competitive sleuthing, you’re in the right place. Here’s everything you need to know to start monitoring your competition on Facebook.

What is a Facebook competitor analysis?

A Facebook competitive analysis is the process of evaluating your competitor’s Facebook activity for benchmarking data. These reports also provide insights into the strengths and weaknesses of your competitor’s social media strategy overall.

Conducting a Facebook competitor analysis involves reporting on key brand growth and engagement metrics for your brand and its rivals. It also requires a closer look at your competitors’ posting habits, content formats and how their audience engages with their posts. Your team can use this social data to set a baseline for audience growth, publishing and engagement goals.

These findings can help you define what it means to offer superior content and service on social media, increasing the business impact of your presence on the network.

Why should you do a Facebook competitive analysis?

When conducting a social media competitive analysis, make Facebook your top priority. According to Sprout’s 2024 Social Media Content Strategy Report, 83% of social users have a Facebook profile, and nearly half (44%) interact with brand content on the network at least once a day.

All of these little interactions compounded over time make Facebook a goldmine of strategic insights. If that’s not enough, here are some other reasons to consider.

Establish more relevant KPIs

Competitive benchmarking on Facebook can take the guesswork out of goal setting.

For example, say you’re trying to set a new engagement goal. Looking at your historical data can help you set an achievable target, but without competitive insights, you risk setting goals that aren’t in line with industry standards.

Your Facebook competitor analysis can motivate you to aim higher with your social content while keeping your strategy attainable and actionable.

Identify content gaps

Competitive analyses can illuminate cracks in your content strategy while supplying the information needed to fill them.

For instance, an oral health care brand conducting a Facebook competitive analysis might notice that Quip incorporates month-long observances into their content strategy. This provides an endless stream of social media content creation ideas that tap into trending topics.

Since these posts do well from an engagement standpoint, that brand may consider how they can put their own unique spin on similar events.

Create better content for your followers

Coming up with new content ideas is a top challenge for many social media marketers.

Industry data can provide valuable insights during brainstorming sessions, helping you generate smarter, more relevant content ideas for each social platform. That’s where your Facebook competitor analysis comes in.

The analysis will help you identify your rival’s content themes. As you notice them, ask yourself how your brand might approach something similar. What would you do differently? What opportunities are they not taking advantage of?

Eventually, you’ll come up with a unique piece of inspired content that stands independently from its source material.

Understand the strength of customer service efforts

Consumers are also more likely to turn to Facebook for customer care compared to any other channel—especially Millennials, Gen X and Baby Boomers.

A quantitative and qualitative review of your competitor’s Facebook pages can help you clearly define what they are and aren’t getting in terms of customer service. This will show you exactly what it takes to gain a competitive edge on social.

Facebook competitive analysis tools will help you keep a pulse on what your audience expects from brands on the network. Eventually, you’ll find ways to one-up their service offerings, cementing your spot as the brand people turn to for a better customer experience.

Learn from your competitors’ strategies

A Facebook competitive analysis gives you a clear snapshot of what’s working—and what’s not—for your top competitors.

By digging into their content, engagement metrics and audience interactions, you can pinpoint winning strategies, like the best posting frequency, content formats that get the most traction and the optimal times to post.

This data helps you refine your content strategy, adopt what works and avoid common pitfalls, so your brand stands out. Plus, it gives you a deeper understanding of how competitors are positioning themselves, helping you stay ahead with more strategic differentiation.

How to conduct a Facebook competitor analysis

Let’s go over our top tips for executing a Facebook competitive analysis effectively.

1. Identify your Facebook competitors

Before conducting your competitive analysis, narrow in on three to four key competitors on Facebook. Tracking every single competitor big and small can quickly become an unwieldy task. Instead, aim for an even representation of direct, indirect and aspirational competitors.

This is a good time to talk to your sales team and customers about which competitors helped them make their decisions. This will help you understand your position in the market and improve your approach.

2. Gather your data

Once you’ve confirmed your target competitors, it’s time to gather your data. While this process can be time-consuming, especially in competitive industries, thorough insights lead to more informed strategies.

Use a social media analytics tool to streamline your approach to tracking competitor metrics. If you’re using Sprout, you can even dig into data at the post level to figure out what content formats and themes are resonating most with the audiences of individual competitors.

Remember, this isn’t a one-time task. To stay ahead, it’s crucial to update your analysis quarterly or biannually, aligning with your overall social media reporting.

3. Analyze your competitors Facebook presence

Competitive intelligence involves both quantitative and qualitative insights. To gain the most comprehensive understanding of your competitors’ social channels, you need to explore how they present themselves across each platform.

Start your analysis by asking these three key questions:

• How active are your competitors? Examining their posting frequency can reveal insights into their content and customer care strategies, as well as potential gaps you can exploit.
• What types of content do they share? Review each competitor’s last 10 posts and determine the percentage that are promotional, such as calls to action for sign-ups or purchases.
• What is their brand persona? Identify the different brand voices your competitors use and evaluate how effectively they resonate with their audience.

4. Use a tool to conduct a Facebook competitor analysis

According to Sprout’s Social Media Productivity Report, 63% of social marketers agree manual tasks prevent them from doing high impact work. Social media analytics and listening tools are essential for conducting a Facebook competitor analysis while balancing the other duties of your role.

These tools offer valuable data-driven insights, such as engagement rates and follower growth, which help you objectively evaluate competitor performance and spot trends. Social listening tools also track audience sentiment toward competitors, providing richer qualitative insights that reveal how well they engage their audience and where they may be falling short.

5. Identify areas of improvement

The insights from your competitor analysis can reveal strategic opportunities to help your brand outpace the competition. Focus on doubling down on what’s working well and closing any gaps that may be allowing competitors to get ahead.

Use these findings to develop a clear action plan, and share it with your team to gain their support and collaboration. Engaging your colleagues in this process not only fosters teamwork but also ensures everyone is aligned in driving the brand forward.

6. Create a Facebook competitor analysis report

Numbers are nothing without the right context.

For example, what if one of your competitors ran an enticing social media contest during your reporting period? That would definitely have an impact on either their engagement or audience growth. If your report lacks that context, it can result in an unfair assessment of your team’s performance.

Use storytelling to give your data meaning. Include the “why” behind your most interesting numbers so that your teammates understand the full story behind the report as well. This social media market research worksheet will help you explain what’s really driving competitor performance in 90 minutes or less.

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How to analyze competitors on Facebook with Sprout

You could do some of this research manually, but Sprout will make the process much more efficient. Sprout’s Facebook Competitors Report lets you track metrics for any Facebook page to compare them against your own.

Getting started with Sprout

If you don’t have a Sprout account, no problem.

Step 1: Start a free 30 day trial by setting up an account with your business email [you don’t even need a credit card].

Step 2:.Go to “Account and Settings” and select “Connect a Profile.”

Step 3: If you need to, choose a group for this Page from the “In Group” dropdown.

Step 4:.Navigate to “Connect for Facebook.” > “Connect Page” to link your Facebook Page.

Step 5: Select “Go to Facebook” and follow the simple instructions to authorize the connection.

How to use the Facebook Competitor Report

Here’s how you can discover what your competitors are doing differently on Facebook:

Step 1: Set filters

Use the Filter Menu to customize the data you want to see in your report.

You’ll find three different filters within the menu: Pages, Competitor Pages and Date Range.

• Use Pages to select which owned Facebook pages you’d like to include in the report.
• Use Competitor Pages to manage and select competitor Facebook pages
• Use the Date Range date picker to select a time period for your report.

Step 2: Check the summary

The top widget in the Facebook Competitor Report is a summary table. This features averages of key metrics including Fans, Public Engagements and Public Engagements per Post.

Use the trends highlighted in the summary as starting points for your competitive investigation. For example, if you notice that your fan average is lagging behind, that may be the first item to review and cover in your report.

Step 3: Dig into the numbers

You’ll find three different chart widgets in the Facebook Competitor Report:

• The Audience Growth chart shows how your audience grew compared to your competitors’ during the selected time period.
• The Publishing Behavior chart shows the different types of posts you and your competitors published during the selected time period.
• The Engagement chart evaluates how people are engaging with posts based on publish date.

Each of these charts goes deeper into the high-level metrics available in the Summary table. They also provide averages of each metric for both owned and competitor Facebook pages. Use this information to benchmark your performance against your competitors’ averages.

Step 4: Review post-level data

Use the Top Posts widget to review the most popular posts published during your selected time period.

The Top Posts widget will help you analyze published content across all competitors to understand what’s resonating within your shared audience. As you review the data, stay on the lookout for qualitative trends as well. What type of visuals and messaging drive the most engagement? Are there any topics people seem particularly excited about?

Understanding these trends will come in handy during your next brainstorm.

Step 5: Share findings

There are a few different ways you can distribute your report from Sprout.

If you’d like to limit the number of disparate files floating around people’s inbox, try the link sharing option. This will allow you to share reports with multiple stakeholders regardless of whether they have a Sprout account or not.

Top Facebook competitive analysis tools

1. Sprout Social

Sprout Social provides social media marketers with a well-rounded perspective on competitors’ performance across various platforms and data points.

With Sprout’s range of competitive reports, you can evaluate and enhance your social strategy using valuable metrics from Facebook, X (formerly Twitter), Instagram and more. Sprout’s suite of competitive intelligence tools enables teams to see what your competitors are posting and compare your growth to the profiles you are monitoring.

Through Sprout’s Premium Analytics, you gain in-depth insights into your social platforms, accompanied by customizable interactive charts and graphs tailored to your objectives. If you want to discover how to use Sprout for analyzing your Facebook competitors, sign up for a free 30-day trial today.

2. Socialinsider

Socialinsider is another social media management tool that offers several different features—including Facebook competitor analysis reporting.

Marketers use Socialinsider to monitor metrics like views, engagement, follower growth and more, while also giving them access to information like historical content trends and top-performing content. The platform also helps users get competitive insights at the campaign level, so you can study specific plays in competitor strategies.

3. Brandwatch

Brandwatch offers data analytics for consumer intelligence and social media management, including competitive benchmarking for Facebook and X.

These tools allow users to monitor their competitors’ social media output, while tracking all mentions of specific competitors across the web. Reports can be exported and shared via Excel, PowerPoint, PDF file or through the Brandwatch API.

May the best brand win

A Facebook competitor analysis can be exactly what you need to level up on the network. Understanding where their strengths and weaknesses lie is the first step to understanding how to outperform them on social.

Compiling that data takes a lot of work, especially when analyzing multiple competitors. Sprout Social can eliminate all the data collection work so you can focus on planning your next steps. Sign up for a trial today to test out the Facebook Competitor Report free for 30 days.

The post How to conduct a Facebook competitor analysis report [plus template] appeared first on Sprout Social.

In the old days, a steady drumbeat of messaging across a few audience-preferred channels might have done the trick. But in today’s cluttered landscape, that messaging needs to be even more consistent—and more compelling—to get noticed.

While it takes effort, the payoff is substantial. High brand awareness, combined with strong reputation management, builds trust that fosters long-term customer loyalty.

Building a memorable brand image takes some big swings, but you have to walk before you can run. To help, we’re breaking down the why and how behind driving and measuring brand awareness.

What is brand awareness?

Brand awareness is the extent to which audiences are familiar with your brand’s identity and its product or services. It’s the bedrock of your sales funnel. After all, you need to be able to recognize a brand to trust and buy from it.

Strong brand awareness is the competitive edge that keeps a business top-of-mind for consumers. Brands with high levels of consumer recognition can even become synonymous with their product. For example, when someone needs to fix a misspelled word written in pen, they’re usually not asking for “correction fluid”; they’re asking for Wite-Out.

Of course, achieving that level of brand recognition is a lofty goal. Our advice? Start where you are. Focus on building awareness within targeted audiences and grow from there.

Why is brand awareness important?

Every customer journey begins with the same step. That step is brand awareness.

Source: Marketoonist

Your brand awareness strategy will set the tone for a person’s entire experience with your brand. Start things out on the right foot, and you could sow the seeds for your next crop of brand advocates.

If that’s not enough, don’t worry—it’s not even the best part.

As your brand awareness strategy matures, you’ll soon find that the most effective awareness drivers don’t come from your official brand channels: they come from your fans. Our research shows that the most effective purchase drivers on social media are recommendations from friends, comments and product reviews and familiarity with a brand.

“Brand awareness creates a community that generates word of mouth buzz, ‘I love this product, and I know you will too.’ Your community knows what their friends and family like. Your audience becomes a pipeline to your most relevant customer in the exact moment their friends and family need your product. That is the power of brand awareness.”

– Akeeme Hogg, Social and Email Marketing Lead, ServiceMaster Brands

Combine positive brand sentiment with high brand recognition and you get fans. Fans beget more fans. Brand awareness truly is the gift that keeps on giving.

How brand awareness works

At its core, brand awareness is about standing out in a crowded market through consistent, memorable messaging and a strong visual identity. This can be achieved through a mix of organic and paid efforts, including social media, content marketing, PR, influencer marketing partnerships and more.

Brand awareness is the cornerstone of how consumers perceive and remember your brand. It works by increasing visibility across various touchpoints, making it easier for potential customers to recall your brand when they’re ready to make a purchase.

But exposure alone isn’t enough. Long-term brand awareness hinges on resonance—the ability of your audience to not only remember your ad but also like it, associate it with your brand and ultimately consider your brand when making purchasing decisions. This resonance keeps your brand top-of-mind, shortening sales cycles, reducing customer acquisition costs and fostering long-term loyalty.

How to measure brand awareness

Connecting brand awareness to ROI can feel like trying to explain how to get from Chicago to San Francisco by foot. Sure, it’s doable, but it’s pretty complicated.

The classic marketing funnel looks straightforward, but in reality, every customer journey is different and some can be much longer than others. Trying to track and assign value to every interaction between awareness and purchase simply isn’t the best use of anyone’s time.

Although it may be difficult to quantify the monetary value of every awareness effort, there are still important metrics worth tracking. There are quite a few methods to understand your efforts as you pilot new awareness strategies. Here are some of our favorites to help you measure brand awareness.

Brand surveys

Brand surveys are routine (often biannual) surveys that assess what an audience thinks and feels about your brand. Data from brand surveys can be used to track brand perception over time, providing businesses with the insights needed to shape their brand’s image in the right direction.

Unfortunately, these surveys take weeks (if not months) to design and distribute. If you want more timely data, you’ll want to supplement a brand survey with the following options.

Website traffic

Tracking month-over-month differences in web traffic isn’t an exact measurement of brand awareness. However, it’s much easier to connect web traffic to ROI, making it a management-preferred reporting metric.

As you test out new brand awareness tactics, use Google Analytics to see how those changes impact growth in new users. That’ll give you a rough estimate of how your efforts translated to site traffic.

You can also dig deeper to look at specific traffic sources, like organic search, referral and direct traffic. Direct traffic means someone found your site through a firsthand channel–like typing your brand’s URL into the address bar or revisiting a bookmarked page–a good indicator of brand awareness.

Social listening

Every day, people turn to social to rant and rave about the companies they love—and the ones they don’t. The right social listening tool can help you synthesize that chatter into timely, actionable brand insights.

If you use Sprout’s social listening tool, here are just a few of the metrics you can pull to understand how conversations are trending around your brand:

• Total message volume tracks the total amount of messages shared around your brand.
• Sentiment summary measures how people feel about your brand and whether or not it’s trending positively.
• Share of voice compares your brand’s market share on social to its top competitors.

12 proven strategies to increase brand awareness with social media

Social is a go-to channel for raising brand awareness. But how do you become a familiar face within your followers’ feeds versus someone they just scroll past?

There’s no one correct answer to that question. The truth is, the options are as limitless as your creativity. If you want to use social media for brand awareness, use these 12 ideas to jumpstart your efforts. From fine-tuning your profile to experimenting with your content, any combination of these tips will help you rise above the noise.

1. Give your social presence some personality

First things first: your social media presence shouldn’t look like everyone else’s.

One of the most persistent social media marketing myths is that only certain industries can have a “fun” social presence. Fast food, retail, sports—those brands can get experimental. Everyone else has to play it safe.

That couldn’t be more wrong.

If you don’t believe me, just take a look at the Oklahoma Department of Wildlife Conservation’s social strategy.

It would be easy for them to just share some cute animal pictures every now and then. However, it’s their off-the-wall personality that’s made them so endearing to followers.

Marketers are told time and time again to create “unique” content. It might sound corny, but the person behind your social presence represents a one-of-a-kind voice.

Before you hit post, make a point to ask yourself: “Does this sound like something a bot would say?”

2. Fine-tune your profiles

Recognition is a key element of building brand awareness.

When followers glance at your social profiles, they should be able to understand the basics of your brand, its purpose and its personality.

From social bios to profile images, how you set up your profile determines whether or not people recognize you.

Brands only get a few seconds to grab someone’s attention and tell a quick story. If you can’t sum up your brand ethos in a few characters and 1500×500 pixels, don’t worry. A clean, well-optimized profile and photo are enough to establish your brand with new audiences.

3. Make your posts pop

A defined visual content strategy leaves a lasting impression. Consistent visuals—like logos, colors, typography and design—make your brand more easily identifiable in a sea of content. This increases the likelihood that consumers will recall your brand when making purchase decisions.

Don’t have eye-popping images featuring your products? No problem. The principle of making your posts stand out rings true in content marketing, too.

Notice how Sprout’s blog posts are all coupled with these colorful illustrations instead of generic stock photos?

Anything you can do aesthetically to make your posts stand out is a point in your favor. Even if you’re not a designer, there are plenty of social media post templates to help you whip up some eye-catching imagery.

4. Collaborate with other brands

You know what they say: Teamwork makes the dream work. When brands collaborate on new releases or campaign ideas, both parties get a chance to introduce themselves to new audiences.

Both co-marketing and co-branding campaigns bring engagement from the jump. Not only that, but collaboration is a surefire way to make positive impressions on other players in your industry.

Keep an eye out for strategic partnerships as you watch over your industry’s content landscape. You never know who could be the best fit for your dream team.

5. Harness the power of hashtags

Every now and then a viral hot take will try to force hashtagging into an early grave. Fret not, my fellow marketers, the hashtag is alive and well. If you’re choosing relevant, brand-applicable hashtags, they’re a surefire way to increase impressions on your posts.

When choosing which hashtags to include in your posts, consider both the network you’re posting on and the trends driving conversations at the moment. To get a look at hashtag trends thriving across multiple platforms, consider social listening. These tools surface hashtags and keywords that are trending within specific conversations, so you can develop your social copy with intention.

6. Take it to the comments

As more networks experiment with algorithmically ranked comment sections, marketers are gaining new territory to make their brands known.

Take this video from creator CorporateNatalie. Calm earned the top comments on the post, scoring more than 2,000 likes for their addition to the original joke in the video. On top of that, this video has been liked over two million times. That’s some seriously valuable brand exposure for every brand that’s secured a top spot in the comment section.

As you scroll through your social feed, keep an eye out for viral posts that relate to your brand or industry. When it comes to brand awareness, there’s no shame in riding on coattails.

7. Repurpose your content

If you’re like most marketers, you’re probably trying to boost brand awareness across multiple networks.

In that case, it’s important to repurpose your content to fit in with the best practices of each platform. After all, what works best on Instagram might not be prime for Facebook or Twitter.

One-size-fits-all content and captions aren’t going to win your brand much attention. To keep your feed from growing stale, you should always have new social media ideas on the back burner to support speedy content creation.

8. Share a distinct point of view

Stats. Case studies. Surveys.

If your brand is conducting any sort of original research, it can be a huge authority booster that does wonders for brand awareness, too.

And if you’re not in a position where such research is possible, don’t panic.

Consider how you can comment on industry trends and happenings from your point of view. Keep up with industry publications and research to see where you can insert your brand’s POV.

The takeaway here is that you should contribute to the ongoing conversation of your industry at large versus just sitting on the sidelines.

9. Experiment with social copy

We’ve talked a lot about visuals, but text is yet another opportunity to showcase your brand’s social persona. Use your copy to pique people’s interest and encourage engagement, giving a sort of taste to readers before they click through.

You can look to The Cut for inspiration on this one. Their posts on X (formerly Twitter) always pair perfectly with article link previews, creating a post you can’t help but click.

Don’t count out the power of a well-crafted text post. Once you find your brand voice, it can be a prime opportunity for connecting with followers and letting them know exactly who you are.

10. Use social as a teaching tool

Educational and “how-to” content is widely sought after on just about every social network. We surveyed consumers for our 2024 Social Media Content Strategy Report and found that 66% of social users find “edutainment”—content that educates and entertains—to be the most engaging of all brand content. It outranks memes, serialized content and skits.

Posting such content regularly positions you both as a positive resource and a thought leader. The more opportunities to show off your brand’s product or know-how, the better.

11. Partner with influencers

The creator economy is thriving. A new crop of trendsetters and thought leaders rises up every other week. No matter what industry you work in, there’s probably an influencer making waves with your target audience—and those waves have the power to result in serious revenue gains.

According to The 2024 Influencer Marketing Report, almost half of all consumers (49%) make purchases at least once a month because of influencer posts. On top of that, trust in influencers is holding steady if not on the rise, as nearly half of consumers trust influencers as much as they did six months ago, and another 30% trust them more.

12. Show up consistently

Finally, consider that nobody can truly be aware of your brand if you don’t post consistently.

According to The Sprout Social Index™ 2023, 74% of consumers think brands should post 1-2 times per day. To help you save time and to make the process of showing up easier, having a scheduling tool such as Sprout on deck can be a game-changer.

The more ground you and your brand can cover, the better. It all comes down to having a specific strategy which makes the most out of the time you spend on social media.

3 examples of building brand awareness

Now that we’ve explored the various paths to building brand awareness, let’s take a look at how some standout brands achieve it. These top-tier examples can serve as inspiration for your own strategy:

1. ServiceNow

B2B brands are often thought of as serious and straightlaced on social. ServiceNow, a software company focused on helping enterprise brands manage digital workflows, takes a different approach.

Their social team creates short-form video content that stands out in a sea of whitepapers and demo CTAs. When they joined the conversation around workplace jargon, they added their own clever multiverse spin. The team took overused phrases like “ducks in a row” and “foot in the door” and interpreted them literally, capturing their audience’s sense of humor perfectly. The post earned the company over 840 likes on LinkedIn and 23 reposts.

2. Scrub Daddy

For National Donut Day, Scrub Daddy teamed up with Dunkin to create donut-shaped sponges, generating excitement among their fans.

This collaboration not only tapped into their audiences’ enthusiasm but also drove significant brand awareness. The partnership, which started from a playful social media exchange, leveraged both brands’ fan bases, sparking viral interest. By listening to consumer feedback and delivering a creative product, both brands boosted their visibility and strengthened their connection with existing and new audiences.

3. UPS

UPS effectively leverages user-generated content (UGC) from frontline employees and satisfied customers to enhance brand awareness.

By featuring employees prominently in their TikTok strategy, UPS highlights their unique backgrounds and personalities, fostering a sense of community. Similarly, UGC from happy customers sharing personal stories about their UPS carriers strengthens emotional connections.

This strategy not only generates significant impressions and engagement but also differentiates UPS from competitors. According to Sprout Listening data, UPS enjoys higher sentiment than its top rivals, along with a 93% share of voice, showcasing how UGC contributes to a powerful competitive advantage on social media.

Take your brand awareness strategy to the next level

Building buzz around your brand takes an eye for both experimentation and data. Try new things, report on what works, rinse, repeat.

And when the workload gets too high, try automating some of your routine responsibilities. Sprout’s scheduling and analytics tools can remove bulky, manual processes from your day-to-day so you can focus on creating new brand awareness strategies that gain and retain loyal followers.

Try Sprout Social for free

The post Brand awareness: What it is and strategies to improve it appeared first on Sprout Social.

These advanced tools help you scan a variety of social platforms easily and quickly so you can keep a tab on chatter around your brand and be proactive in your brand strategy. You’re also able to easily track brand performance through online reputation monitoring and brand sentiment analysis to encourage data-driven decisions and meaningful customer engagement.

In this article, we’ll give you the scoop on brand monitoring, including how it’s different from social monitoring, its advantages, plus top tools to consider to amp up your brand strategy.

What is brand monitoring?

Brand monitoring is the process of tracking different channels to identify where your brand is mentioned. Knowing where and how people are talking about your brand will help you better understand how people perceive it, and it lets you collect valuable feedback from your audience. You can also keep an eye on potential crises and respond to questions or criticism before they get out of control, so you can protect your brand’s reputation.

Brand monitoring vs. social monitoring

Social monitoring focuses only on the social media coverage your brand gets, whereas brand monitoring covers social media plus other external places where people are talking about your brand.

Brand monitoring combines social monitoring and social listening, along with methods of tracking brand mentions on other non-social media channels to collect audience insights.

For example, brand monitoring will inform Fenty Beauty how its target audience feels about its products by looking at relevant posts and comments.

Beyond the brand’s social comments, it’ll also inform the brand of how the market perceives its strategic marketing decisions, such as its collaboration with Target.

Why brand monitoring matters

As a brand, it’s important to care what the audience you’re serving thinks. You might not agree with some of the opinions you see about your brand, but this helps you understand how people feel about your brand and products. Your public perception and how you respond to public feedback can play a huge role in brand growth.

According to The 2023 State of Social Media Report, 94% of business leaders believe that social media data and insights have a critical impact on building brand reputation and loyalty. Plus, more than 90% thought it was pivotal in improving competitive positioning and gaining a better understanding of target audiences.

Here are a few of the ways that brand monitoring can have an impact on your business.

Understanding sentiment

Brand monitoring can help you better understand the overall sentiment that people have toward your brand. A sentiment analysis tool looks at the specific language used in comments about your brand. It can tell you if people are talking about your brand with a positive, negative‌ or neutral sentiment.

This is a great way to read between the lines and observe, on a large scale, how people react to certain posts, campaigns or your brand in general. Monitoring tools like Sprout Social let you access a detailed sentiment analysis. Sprout’s Social Listening combs through your post comments and mentions to create a social sentiment summary that shows you how your audience feels about your brand.

Reputation and crisis management

Monitoring your brand can help you stay on top of your reputation and handle customer issues before they get out of control. Listening to reviews and feedback online and having a process for responding and handling those issues promptly can increase audiences’ trust in your brand and show that you actually care about what customers are saying.

In fact, per the 2023 Sprout Social Index™, 69% of consumers want brands to respond to their comments and questions within the same day.

Identifying issues and improvements

In addition to monitoring your brand’s online reputation, it’s also important to monitor social media comments for potential feedback that can help you identify improvements to your product or service. When gathering feedback from your audience, make sure you have a good process in place to relay the feedback to the proper teams in your organization who can implement changes and updates.

Bonus Resource: Find out how brands implement takeaways from consumer conversations with our guide to 40 specific ways social listening can impact your business.

Creating two-way communication

Publicly responding to reviews or comments shows your audience that you are actively listening to what they’re saying. It also shows that you’re readily available to answer questions and assist customers.

It also gives you an opportunity to partner with the right influencers to increase your brand awareness and engagement, riding on relevant social media trends. Case in point, Lyft’s collaboration with influencer Jooles Lebron, where the influencer talks about passenger etiquette while riding in a Lyft cab and includes her now-famous tagline—”Very demure. Very mindful.”

Identify user-generated content

User-generated content can act as a great complement to your content strategy. By monitoring your brand mentions, you can see who is sharing content about your brand. This is also a great way to find new influencers to work with who are true ambassadors of your brand and source new content for your social media channels.

What brand elements should you monitor?

When monitoring your brand, it’s tempting to monitor every mention of your brand everywhere people might talk about it. But it’s important to be intentional about what you’re monitoring and the channels you choose to keep an eye on. This prevents you from collecting an overwhelming amount of data that’s difficult to draw conclusions from, and helps you get more clarity out of the results you find.

Some of the main channels to monitor are:

• Online news media
• All social media platforms
• Online forums such as Reddit and Quora
• Online review management on sites such as TripAdvisor or Yelp
• Print media (if you have the resources to check relevant publications actively)

In addition to tracking the right channels, make sure you track all the elements of your brand that might receive publicity—like branded hashtags, variations of your brand name, your brand mascot—anything relevant that might pop up in conversations about your organization. When deciding what elements to monitor, choose ones that are relevant to your brand and industry.

Here are a few of the key brand elements to consider monitoring for conversations mentioning your brand.

Name variations of your brand and products

Make a list of all of the ways people refer to your brand. This can include nicknames, blog names and other variations of words that your brand is associated with. Some people may use different spellings or abbreviations of your name, so it’s important to track all the variations you know. Keyword research on branded search terms can help you identify variations and even common misspellings.

In addition to variations of your brand name, it’s also a good idea to track variations of your campaigns or product names in case you receive publicity or comments referring to those specific aspects of your brand. For example, the X post below, where a customer posts about Starbuck’s pumpkin spice latte as PSL.

All of this will help you stay informed on the conversation around your brand, even when your audience doesn’t directly mention brand accounts.

Branded hashtags

Branded hashtags can streamline your brand monitoring by aggregating all related social media content under a specific, unique keyword. This makes it easier for you to track mentions, analyze sentiment and gauge how your marketing campaigns are performing.

Encourage customers to use specific hashtags and then track them to effectively monitor and measure the reach and impact of your campaigns. This will help you strengthen your online presence as well as create a sense of community around the brand.

Hashtag analytics also help you understand the context in which branded hashtags are being used and shared by people, which can help you refine messaging and strategy on-the-go to drive more effective engagement.

Competitors

It’s good to know what your competitors are up to and what their audience is talking about to make sure you’re up to date on the latest industry news. You can analyze your competitors to set a benchmark for how your brand measures up to other similar brands in your industry.

Many online social mentions tools let you run a competitor analysis to measure how your social media activity compares to others. Sprout’s competitor report lets you compare your social presence to competitors to track how your performance changes over time.

Track your metrics over time alongside the information you gather through brand monitoring to see how everything from industry news to changes in your content strategy influences your audience growth and engagement.

Brand monitoring can also help you understand the impact of specific tactics you’ve incorporated in your wider strategy, like influencer partnerships and campaigns. If you’ve created hashtags for those efforts, or tagged your posts in Sprout, you can bucket and track these posts to understand what types of campaigns and response efforts succeeded, and which ones failed to connect with your audience.

Industry buzzwords and trends

If you’re in a specific niche, it’s a good idea to keep track of trends or buzzwords in your industry. Even if these conversations don’t mention your brand directly, it helps to stay informed about what’s being said about your industry as a whole. This can also be a good source of inspiration for new content ideas or to join the conversation in innovative ways.

Joining in on conversations that aren’t just customer service or complaint-driven helps show that your brand is active in your overall industry, and just as involved in the latest news or trends as the dedicated audience in your niche. It could be as simple as chiming in on seasonal trends like Dell does by commenting on Starbucks’ Fall flavors.

CEOs and public figures

You should also monitor mentions of public figures or spokespeople for your brand or a specific campaign. Make sure you’re monitoring conversations around your CEO or any other prominent figures associated with your brand. Even if the news around the person isn’t directly related to business operations, how company leaders are portrayed in the media can affect how people think about your brand as a whole.

Brand sentiment

Brand sentiment is the emotional tone and perception that people associate with your brand based on their experiences, conversations and interactions. Monitoring it can be very important to improve your brand strategy.

You can assess your overall brand health by identifying customer attitudes and pinpointing potential issues or opportunities to improve. Plus, use the same strategy to understand your competitors’ brand sentiment. This will help you gather a broader perspective on how your brand is positioned in the market.

It’s essential to track aspects such as mentions, hashtags and customer reviews when monitoring brand sentiment. This helps identify the context around brand conversations. Also pay attention to visual elements like logos or branded content to ensure they align with customer expectations and evoke the intended sentiment.

AI-enabled tools like Sprout help you measure all of this through customer sentiment analysis. Effectively monitor feedback, reviews and comments, and get tangible insights into how and why you’re seeing positive, neutral or negative brand sentiment.

Together, these elements will help you shape stronger reputation management and customer engagement strategies.

4 brand monitoring tools

Here are four brand monitoring tools that provide actionable insights on social brand sentiment.

1. Sprout Social

Sprout helps you monitor your online presence with comprehensive, data-driven tools that analyze key performance indicators (KPIs) across social platforms like Twitter, Instagram, Facebook and LinkedIn, as well as review sites like Reddit.

Our AI-powered Social Listening tool enables you to track mentions, keywords and branded hashtags quickly. This helps you gauge brand sentiment and uncover trends in customer conversations about you and your competitors, so you can use those insights to pivot or reinforce campaign strategies.

Filter through billions of data points in seconds and find trends, insights and key learnings that act as guard rails for your brand strategy. For context, Sprout’s Listening tool processes up to 50k posts per second and an average of 600 million messages a day.

Plus, use our Competitive Analysis tool to compare your performance against industry peers through specific metrics. These include follower growth, engagement ratios and post reach, all of which are benchmarked against competitors, so you get a clear picture of where you stand against them.

Sprout’s automated Analytics and Reporting tools aggregate all your brand monitoring data and provide you with actionable insights such as sentiment, engagement rates and share of voice.

You can further customize your reports to focus on important brand elements, such as campaign performance, or to see how well your influencers are doing. This will help you quickly identify areas that need attention, provide timely responses to customer feedback‌ and take a proactive approach to emerging issues.

2. Mention

Mention specializes in real-time brand monitoring and provides alerts for mentions of your brand across social media, blogs, forums and other online sources. Its analytics dashboard enables you to track sentiment, monitor keyword trends and gain insights into how their brand is being discussed online. You can also categorize mentions based on sources and sentiment.

3. Google Alerts

Google Alerts is a straightforward tool that sends email notifications whenever your brand or specified keywords are mentioned online, covering news, blogs and other web content. While it lacks advanced sentiment and social media tracking features of the dedicated brand monitoring tools, it’s highly effective for keeping tabs on specific mentions or trends without much setup.

You can customize how you track different keywords, competitors or industry terms, making it easy to stay informed about new content related to your brand. Its ease of use and broad web coverage make it a good option for smaller businesses that don’t need comprehensive brand monitoring platforms.

4. Zoho Social

Zoho’s brand monitoring tool, Zoho Social, enables you to monitor keywords, hashtags and brand mentions across social platforms like Twitter and Facebook. You can also analyze brand sentiment to understand audience’s perception about your brand. Zoho’s reporting tools measure campaign performance, track audience growth and compare results over time.

The value of brand monitoring

Brand monitoring makes it easier to identify how people feel about your brand. This knowledge can inform your marketing decisions and help you create campaigns your audience will love. Plus, you’re able to promptly offer assistance when your customers need it and proactively monitor your competitors to ensure you’re ahead of the game.

Whether through sophisticated social listening tools or simple keyword monitoring, using the right brand monitoring solution will empower you to protect your reputation, optimize your content and brand strategies and drive long-term growth.

Request a demo to learn how Sprout can help you level up your brand monitoring.

The post What is brand monitoring and why is it important? [+ tools] appeared first on Sprout Social.

Hear from experts like Layla Revis, VP of Brand and Content at Sprout Social and Nathan Jun Poekert, CMO Advisor, as they discuss: 

• How to identify trending election-related conversations 
• Best practices for managing influencer relationships
• Top ways to avoid a crisis during major events

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